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Privacy Policy

This Privacy Policy explains how Hotel Loznitsa respects and protects the privacy and personal data of its guests and website visitors.

It also explains what information may be processed when using the Hotel Loznitsa website and when contacting the hotel.

Last updated: 28 September 2026

Personal Data Controller

The personal data controller is REGATA EOOD, UIC 125576058, with registered office and management address at Zapad 1 Residential District, Block 29, Targovishte, Bulgaria. REGATA EOOD operates Hotel Loznitsa, located at 6 Druzhba St., 7290 Loznitsa, Razgrad Province, Bulgaria.

Hotel Loznitsa
6 Druzhba St.
7290 Loznitsa, Razgrad Province, Bulgaria

Phone: +359 894 040 406
Email: hotelloznica@abv.bg

Personal Data We May Process

When using the website and contacting Hotel Loznitsa, the following data may be processed:

  • first and last name;
  • telephone number;
  • email address;
  • information provided in connection with a reservation or enquiry;
  • data required for accommodation and compliance with the hotel’s legal obligations;
  • technical and statistical information related to the use of the website, such as IP address, browser and device type, pages visited, approximate location, source of the visit and other technical data.
  • video surveillance footage from the common areas of Hotel Loznitsa and the area in front of the hotel building at 6 Druzhba St., Loznitsa;

The website does not have an online reservation form. Reservations and enquiries are made by telephone or email.

Purposes for Which We Use Personal Data

Personal data may be processed for the following purposes:

  • providing information about availability and accommodation conditions;
  • making, confirming, changing or cancelling a reservation;
  • communication with guests;
  • providing hotel services;
  • compliance with accounting, tax, tourism and other legal obligations;
  • ensuring the security and proper functioning of the website;
  • preparing aggregated statistics on website visits and usage for the purpose of analysing and improving content and user experience;
  • protecting the legitimate interests of Hotel Loznitsa.
  • ensuring the safety of guests and staff and protecting hotel property;

Legal Basis for Processing

Personal data is processed where necessary:

  • to take steps at the request of a guest prior to entering into a contract;
  • for the performance of a contract for the provision of hotel services;
  • for compliance with a legal obligation;
  • to protect the legitimate interests of the hotel;
  • on the basis of consent, where such consent is required.
  • to protect the legitimate interests of the hotel in ensuring security and protecting persons and property;

Where analytical technologies are used through Google Analytics 4, processing is based on the visitor’s consent where such consent is required. Consent can be changed or withdrawn at any time through the consent settings on the website.

Data Retention Period

Personal data is retained only for the period necessary for the purposes for which it was collected and for the periods required by applicable law.

Correspondence and information relating to reservations are retained for the period necessary to serve the guest and protect the legitimate interests of the parties.

Documents that are subject to mandatory retention by law are kept for the applicable statutory retention period.

Video surveillance recordings are generally retained for up to 14 days, unless a longer period is required in connection with an incident, legal claim or legal obligation.

Disclosure of Data to Third Parties

Hotel Loznitsa does not sell or provide personal data to third parties for advertising purposes.

Data may be provided to competent state or municipal authorities where required by law, as well as to technical service providers where necessary for the operation of the website and the provision of services.

External Services and Links

The website uses Google Maps to display the location of Hotel Loznitsa.

The website uses Google Analytics 4, provided by Google, to obtain aggregated statistical information about visits to and use of the website. When the service is used, Google may process technical and statistical information. Analytical technologies are used in accordance with the visitor’s choice made through the consent banner.

When using the website, visitors can manage their consent to the use of cookies and external services through the consent banner and the “Manage Consent” button available on the website. Settings can be changed and consent can be withdrawn at any time.

The website also contains links to external websites and social networks, including Facebook.

When visiting an external website or service, the privacy rules of the respective provider apply.

Some external service providers, including Google, may process data outside the European Economic Area. Where applicable, such transfers are carried out using appropriate safeguards in accordance with applicable data protection law.

Your Rights

Under applicable personal data protection legislation, where the legal requirements are met, you have the right to request:

  • access to your personal data;
  • correction of inaccurate data;
  • erasure of personal data;
  • restriction of processing;
  • objection to processing;
  • data portability;
  • withdrawal of consent.

Where processing is based on consent, its withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with the Commission for Personal Data Protection if you believe that your personal data is being processed in violation of the law.

Contact

For questions regarding this Privacy Policy or the processing of personal data, you can contact Hotel Loznitsa:

Phone: +359 894 040 406
Email: hotelloznica@abv.bg