Hotel Loznitsa House Rules
Dear Guests, please take a moment to read our Hotel Rules.
Thank you for choosing Hotel Loznitsa.
These house rules have been established to ensure the comfort, safety and well-being of all our guests.
Check-in and Check-out
The hotel has a 24-hour reception.
Check-in: after 14:00
Check-out: by 12:00
Guests are required to present a valid identification document upon check-in.
Early check-in is available only when a suitable room is vacant and ready for occupancy.
Late check-out is subject to availability and must be arranged in advance with reception:
until 16:00 – 50% of the nightly room rate
after 16:00 – 100% of the nightly room rate
Extensions of stay are subject to availability and are charged according to the hotel’s current rates.
Reservations and Deposit
A deposit of 50% of the total value of the reserved stay is required to confirm a reservation. If the guest cancels the reservation or fails to arrive, the deposit paid is non-refundable.
The remaining balance is payable in accordance with the terms agreed upon at the time of booking.
If a reservation needs to be changed or cancelled, the guest should contact the hotel as soon as possible.
Payment
Payment can be made in cash or by debit/credit card.
An invoice can be issued upon request.
The nightly rate covers the period from check-in after 14:00 until check-out by 12:00 the following day.
For check-out after 12:00, the late check-out conditions and additional charges apply.
Smoking
Smoking is prohibited in hotel rooms and all enclosed common areas.
If smoking is detected in a room, a charge of EUR 100 will apply for the violation and additional cleaning.
Any material damage caused by smoking will be charged separately at its full value.
Smoking is permitted only in designated outdoor areas.
Food and Drinks
Bringing in and consuming outside food and drinks in hotel rooms and common areas is not permitted.
We kindly ask guests to observe this rule in order to maintain the cleanliness and good condition of the premises.
Care of Hotel Property
Guests are required to take proper care of the hotel’s furnishings, equipment and other property.
In the event of damage, destruction, loss or removal of hotel property, the guest is responsible for paying for the damage caused or the value of the respective item.
This includes towels, bed linen, remote controls, keys and other hotel property.
Upon check-out, all hotel property must be left in the room.
A charge of EUR 20 applies for a lost key.
Safety and Fire Protection
Bringing or storing flammable, explosive, toxic or other items and substances that may endanger the health and safety of guests or staff is prohibited.
The use of unauthorized electrical or gas appliances in the rooms is not permitted.
When leaving the room, guests should switch off the lights and electrical appliances and close taps and windows where necessary.
Quiet Hours and Conduct
Guests are kindly asked to keep noise to a minimum and to respect other guests.
Quiet hours: 23:00 – 08:00
Aggressive or inappropriate behaviour, or any conduct that disturbs the peace or threatens the safety or property of other guests, staff or the hotel, is not permitted.
In the event of a serious or repeated violation of the rules, the hotel may terminate the guest’s stay.
Maximum Number of Guests
Each room or apartment may accommodate only the number of guests allowed for that accommodation.
Additional persons may not stay overnight without registration and payment in accordance with the hotel’s current rates.
Access to Guest Rooms
Hotel staff have the right to access guest rooms for cleaning, technical inspections, resolving problems or carrying out necessary repairs.
In the event of an emergency, technical problem or other urgent situation, staff may enter the room in order to prevent damage and resolve the problem.
Cleaning and Linen Changes
For extended stays, bed linen and towels are changed every 3 days.
If an additional change of bed linen or towels is required, guests may contact reception. Additional changes are free of charge and are provided subject to staff availability.
Moving Furniture and Equipment
Furniture, televisions, equipment and other hotel property may not be moved between rooms or outside the rooms without permission from hotel staff.
Photography and Video Recording
Professional or commercial photography and video recording on the hotel premises are permitted only with prior approval from hotel management.
Early Termination of Stay
Guests wishing to end their stay early should notify reception. Any refund of prepaid amounts is subject to the terms of the specific reservation.
Visitors
Visitors who are not registered hotel guests are permitted in guest rooms only after reception has been notified.
If a visitor remains in the room after 22:00 or stays overnight at the hotel, the visitor is considered an additional guest, must be registered and is subject to an additional charge in accordance with the hotel’s current rates.
Unregistered guests who have not paid for their stay are not permitted to stay overnight.
An additional guest may be accommodated only if the maximum capacity of the respective room or apartment is not exceeded.
Room keys may not be given to third parties or unregistered persons.
Pets
Pets are permitted only by prior arrangement with the hotel.
The hotel reserves the right to refuse accommodation with a pet depending on the individual circumstances.
Children
Children stay at the hotel under the responsibility and supervision of their parents or accompanying adults.
When a child occupies one of the available beds in the room, the applicable hotel rate is charged for their accommodation.
The hotel does not provide extra beds or baby cots.
If a child does not use a separate bed, the accommodation terms are agreed upon at the time of booking.
Parking and Video Surveillance
The hotel has its own unguarded parking area in front of the building, which guests may use free of charge when spaces are available.
The hotel is not responsible for belongings left inside vehicles.
The area in front of the building and certain common areas are under video surveillance for security and property protection purposes.
Personal Belongings, Valuables and Lost Property
Guests are responsible for their money, documents, valuables and personal belongings and should not leave them unattended in guest rooms or common areas of the hotel.
The hotel is not responsible for personal belongings left unattended, except where otherwise provided by law.
Lost property is kept at the hotel for up to 1 month.
After this period, the hotel is not required to retain such items.
Parties and Gatherings
Parties, noisy gatherings or other events may not be held in guest rooms without prior permission from hotel management.
Electrical Appliances and Food Preparation
The use of hot plates, heaters, gas appliances and other cooking appliances in guest rooms is not permitted unless they are provided or expressly authorized by the hotel.
Violation of the Hotel Rules
In the event of a violation of these rules or damage to hotel property, Hotel Loznitsa has the right to require payment of the relevant costs and damages incurred.
In the event of a serious violation, aggressive behaviour or conduct that endangers other guests or staff, the hotel may terminate the guest’s stay.
Thank you for your understanding and cooperation. We wish you a pleasant and peaceful stay at Hotel Loznitsa!
For additional information and reservations, please visit the Contact page.